Summary In some situations it is necessary to disable chat in order to have a smooth running class. More Information This can be done fairly easily as long as you have the following: A computer with Network Administrator access OR local administrator over the client computers. ...

Summary When changing license counts or upgrading from Evaluation to Full, you are required to create a license file. Instructions After Purchase or Upgrade you will receive an email from our sales/admin team with license information. The information you receive will look similar...

Summary NetSupport School offers a variety of different options for connecting the Tutor Console to the Student Computers. The attached PDF outlines these as well as provides configuration examples.

Summary: A Support Tool has been created for NetSupport Manager and NetSupport School/Inform, which gathers detailed information required to assist our Technical Support team, should you encounter a problem. The Support Tool gathers details from the machine where the Support Tool has been...

Summary It is sometimes required to utilise a logon script to copy license files to existing clients/tutors/managers. Resolution Attached below is a logon script. After some slight configuration this will work for both NetSupport Manager or NetSupport School. You will require a...

Summary When using the GPO templates for Active Directory you are required to enter the encrypted security key. Obtaining this encrypted security key is simple if you have the client configurator. (If not you can download the client configurator here. NetSupport School Client...

Summary  It has been discovered that under certain circumstances DirectX functions could be left disabled following a remote Control session when using NetSupport Manager NetSupport School.  Details 0; To resolve the problem first re-enable DirectX this can be achieved by...

This article is focused towards those with a technical background. Terms like Ping/Telnet/Firewall are used through the attached flowchart. This is a basic method of error checking, for further assistance please call our technical services team on 1800 674 935 or support@pixel.com.au Please...

Summary NetSupport using a http request from the Tutor machine to the website currently being viewed by the student in order to retrieve the favicon.ico. This can become an issue in some school environments where acusations are made against teachers. We have the ability to keep a history...

Introduction: This guide will help you setup the NetSupport Student Configuration to allow for a NetSupport Gateway Server. Instructions: To access the client configuration you will need to open the configurator located in Start > Programs > NetSupport School > NetSupport...